Event Refund Policy.
Thank you for choosing us to bring creativity and fun to your event! While we don’t offer refunds for missed events, we want to ensure you still have the opportunity to enjoy the experience as much as possible.
If you are unable to attend your scheduled event, we’re happy to provide you with a take-home kit whenever possible!
What’s Included
Paint Parties: Your kit will include all materials needed to create your chosen design, along with step-by-step instructions to guide you through the process at home.
Other Events (e.g., Hat Burning Parties): Take-home kits for these events may not include all tools or specialized equipment required for the activity. However, we will provide materials and a tool supply list to help you create your design and instructions to guide you.
How It Works
Notify Us: Please let us know as soon as possible if you cannot attend.
Pickup: Your take-home kit will be available for pickup in Newark, DE. It must be picked up within 2 weeks after the scheduled event.
Shipping (Optional): If pickup isn’t possible, we can ship your kit to you for an additional shipping fee.
We understand that plans can change, and we’re here to help you make the most of your creative experience. If you have any questions or need to arrange a take-home kit, please don’t hesitate to contact us at claudiastravelingpalette@gmail.com.
We can’t wait to create with you—whether in person or at home! 🎨✨
Paint Kit Return Policy.
Return Policy for Paint Kits
Thank you for purchasing a paint kit from us! We strive to provide you with high-quality materials and an enjoyable painting experience. If you are not satisfied with your purchase or encounter any issues, please review our return policy below:
Eligibility for Returns
Returns are accepted within 14 days of receiving your paint kit.
To be eligible for a return, the paint kit must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items
Digital downloads or virtual products included in the paint kit.
Opened or used paint, brushes, or other consumable materials.
Custom or personalized paint kits created to your specifications.
How to Initiate a Return
Contact Us: Email me at claudiastravelingpalette@gmail.com with your order number and reason for the return.
Authorization: Wait for a confirmation email with return instructions.
Ship the Item: Once approved, ship the paint kit back to the address provided. Customers are responsible for return shipping costs.
Refund Process
Once we receive and inspect the returned item, we will notify you via email.
If the return is approved, a refund will be issued to your original payment method within 7-10 business days.
Shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange your item, please follow the return process and place a new order.
For any questions or concerns, please contact us at claudiastravelingpalette@gmail.com.
We appreciate your support and look forward to helping you create something amazing!